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THE EFFECT OF CUSTOMER AND EMPLOYEE RELATIONSHIP ON THE MANAGEMENT OF HOSPITALITY INDUSTRY BOTH PUBLICLY OWNED AND PRIVATELY OWNED ESTABLISHMENT. (A C
TABLE OF CONTENTS
Title Page
Approval
Declaration
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE
1.0 Introduction- – – 1
1.1 Background of the Study – – – 1
1.2 Statement of the Problem- – – 4
1.3 Objective of the Study – – 5
1.4 Statement of Hypothesis – – 6
1.5Significance of the Study—7
1.6 Scope of the Study- – – 8
1.7 Limitation of the Study- – 8
1.8 Historical Background of Seven-Up Bottling Company Kaduna- – 10
1.9 Definition of Terms. – – 13
CHAPTER TWO
2.0 Literature Review- – – 16
2.1 Concept of Human Resource Development – – 16
2.2 Significance of Human Resource Development – – 22
2.3 Aims of Human Resource Planning – – – – 24
2.4 The Relationship Between Human Resource Development and Business Planning- – 25
2.5 Method and Techniques of Human Resource Development- – – 28
2.6 Five Major Transition that will effect Training and Human Resources Development- – – 34
2.7 The Impact of Human Resource Development and Productivity in and profit maximizing business Organization- – 35
2.8 Training in the context of high performance work Organization- – – 37
2.9 The Role of training in High performance work organization – – 38
2.10 Training as a component of performance Improvement- – – 42
CHAPTER THREE
3.0 Research Methodology – – 49
3.1 Research Design – – – 49
3.2 Research Population – – – 50
3.3 Sampling size and Sampling Techniques – – – 50
3.4 Method of Gathering Data- – – 51
3.5 Justification of Methods Used- – 51
3.6 Method of Data Analysis – – – 52
3.7 Justification of Instrument Used- – – 53
Reference