An Expert System for Troubleshooting of a Local Telecommunication System (Private Exchange System PABX)

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An Expert System for Troubleshooting of a Local Telecommunication System (Private Exchange System PABX)

ABSTRACT

There is a wide range of problems that can befall a telecom system, from static on calls to an inability to complete calls to dropped calls. Users may have problems only when calling out to numbers or when receiving inbound calls. Telecom systems are relatively complex, so trying to locate the source of a problem within one is an intimidating process for many users. When something goes wrong, the first instinct is often to call the carrier that is providing service. What many users may not realize is that there are a number of simple diagnostic tests that they can perform to locate the sources of problems in their telecom systems on their own. It is important that users realize that troubleshooting their own telecom system problems can greatly reduce the amount of time that it takes to resolve these problems. This can save a great deal of time and money for companies for which problems with their telecom systems negatively affect their daily operations. It may be that users must replace certain parts of their telecom systems, but they should try a few troubleshooting methods and attempt to have problems resolved before buying new telecom equipment. Local Telecommunication System

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